How much time do you spend on the phone contacting your telephone company's operator following a malfunction or a tariff change?

Waiting times can be infinite, and you are often bounced from an endless series of virtual voices with automated responses, before finally reaching your goal.

"For large telephone companies, you are just a number," explains Gilberto Di Maccio, member of the board of directors of Assoprovider and commercial director of the independent provider Ehiweb.

Gilberto explains the main advantages of choosing an independent provider.

Top customer care

Gilberto starts precisely from the issue with which we opened the article. The poor quality of assistance is one of the major complaints from customers of large telephone companies. With an independent provider, the problem is solved. No more hours on the phone and quick solutions to your problems:

"For an independent provider, a customer is not a number, but a person. Our interest as an SME is to cultivate the relationship with them. Helping them promptly and offering advantages allows us to retain them. Independent providers have therefore strengthened their customer care service over the years." 

Transfer of IT culture

Gilberto then talks to us about another advantage that arises precisely from better customer support. That is, the educational role that an independent provider assumes in the transfer of computer culture: "We like to share our know-how with clients. We spend part of our time explaining how hardware or software works, to also help them become autonomous. Satisfying the curiosity of our clients is what makes us most satisfied."

Transparency on rates and browsing speed

Another common complaint from customers of major telecom operators is the lack of transparency often found in tariffs and costs. Have you ever, for example, been charged for services you never chose to have? "Risks of this nature cannot exist in the relationship with an independent provider. Transparency is one of the values we cultivate the most. A clear differentiating factor compared to large telephone companies is, for example," information on browsing speed. We explain to customers what speeds they can achieve and also offer them the tools to verify the accuracy of our information.

No bottleneck

To avoid bottlenecks and general malfunctions, it is necessary to work on the quality of the hardware used as well as on the infrastructure: «Quality generally comes at a higher cost. However, the discerning customer perceives the value it holds in the long term. Choosing an independent provider that guarantees assistance, services, and quality helps users save time and money,» concludes Di Maccio.

Would you like to know more about how an independent provider operates and the services it guarantees? Read here: https://assoprovider.it/internet-provider-cose